Customer Success is a Culture
Companies vary in their levels of customer centricity. Some pay lip service to the Customer Success department whilst at the other end of the spectrum, there are companies that are…
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14/02/2021
Customer Success is a Discipline
Customer Success is a discipline because it has repeatable processes, rules, codes and is a development of knowledge, behaviours and practices that can be taught. Training is available online but…
14/02/2021
Customer Success – The Department/The Team
A fairly new department, now a more permanent fixture in SaaS businesses across the globe. Usually spearheaded by a leader who reports to the CEO, COO or CRO. Customer Success…
14/02/2021