A Framework for Optimising Customer Success to Deliver Growth
For the past year or so I have been building a high performing team at OpenBlend. It's been the most challenging of my experiences yet for many reasons but what…
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18/10/2022
The Importance of Data in Serving Your Customers
A CEO of a start up asked me recently, what would I do first, in my first 90 days if I didn’t have Customer Success technology. I responded by saying…
09/06/2022
Customer Success is a Discipline
Customer Success is a discipline because it has repeatable processes, rules, codes and is a development of knowledge, behaviours and practices that can be taught. Training is available online but…
14/02/2021