Welcome to Turn The Churn! Thank you for dropping by.

Turn your company churn (terminated subscriptions) into revenue with Customer Success and learn about the practicalities of doing that right here from this blog. The information is designed to give you best practice guides so you can build a best in class Customer Success discipline, function, culture and team. This is My Story if you want to check that out before reading on.

First of all what is Customer Success?

There is plenty of information out on the web about the growing profession of Customer Success if you want to dive deeper and for the more serious among you I recommend this book.

For my take on Customer Success is, click here to read more: What is Customer Success?

If you want to read more about me and the journey I’ve taken to get to where I am today, check out My Story.

If you have an idea for a blog article you’d like me to write please contact me