Customer Success is a Science

At a very simplistic level, data and research can be drawn from marketing and sales practices to maximise the impact on retention. Let’s look at a couple of simple examples:…

0 Comments

Customer Success is an Art

The 121 engagement of a CSM is highly led by the skills and personality of the CSM undertaking the relationship and taking the lead to drive success.This is fine, as…

0 Comments

Customer Success is a Culture

Companies vary in their levels of customer centricity. Some pay lip service to the Customer Success department whilst at the other end of the spectrum, there are companies that are…

0 Comments

End of content

No more pages to load